Article Featured in Contact Center Pipeline / October 2017
Workforce Management Blog
If you have worked in the customer service industry, then you know workforce management software is a proven technology that’s been around for over three decades. As the technology has matured, the majority of legacy providers have proven they can adequately forecast, schedule, track adherence, and offer intraday management. However, with the newest release of Community WFM, the Workforce Management Software Group (WFMSG) has taken a leap forward and introduced a set of features that will create new standards for WFM technologies going forward.
If you have not yet heard of the Workforce Management Software Group, Inc. (WFMSG) it is likely you will come across their Community workforce management solution in the very near future. And you may not even know it when you do! After spending nearly a decade largely under the radar, this now well established provider has emerged as an innovative and significant player that is reshaping the definition of workforce management and the workforce optimization landscape.