CommunityWFM News and Events

CommunityWFM cloud-based workforce management combined with Smartz Solutions CCaaS offering will help fuel international growth.

CommunityWFM, a leading workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based workforce management solutions with its Essentials™ and Enterprise™ WFM products. Smartz Solutions enables contact centers to manage the total customer experience through its Smartz Communications offerings. Smartz Solutions has offices in the US and UK, with a strong presence in the South African market.

Cloud-based workforce management provider updates name to represent focus on community within contact centers.

CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to CommunityWFM. The new name highlights the company’s focus on keeping all parties — agents, workforce management analysts and supervisors — connected in the workforce management process.

Consultant and services firm MNET will resell innovative Community WFM software as an integral component for contact center operational success.

DALLAS, TX, November 12, 2019 – Workforce Management Software Group (WFMSG) today announced a reseller partnership agreement with MNET, a consultancy and service provider for contact center

Leading cloud-based workforce management provider now offers emerging contact centers a low-cost, rapidly deployed gateway version to their flagship Community Enterprise platform.

DALLAS, TX, September 9, 2019 – Workforce Management Software Group (WFMSG) today announced that it has released the latest enhancements to the Community

Customers now have access to a customer engagement portal that includes a fully integrated support system, new customer forums, and a knowledge center with a wide range of self-service product information.

DALLAS, TX, November 6, 2018 – Workforce Management Software Group (WFMSG) today announced that it has unveiled a new online

New release of Community builds upon the products unique modern design, intelligent automation and numerous architectural and security improvements for both the enterprise and cloud deployments.

DALLAS, TX, October 24, 2018 – Workforce Management Software Group (WFMSG) today announced that it has released a new version of Community to

Agent collaboration allows WFM analysts to update staffing schedules in seconds, ensuring organizations can meet service levels and deliver the best customer experience.

DALLAS, TX, April 23, 2018 – Workforce Management Software Group (WFMSG) today announced that it has expanded its communication platform to include MessageMedia’s

Due to significant growth and increased revenue projections, WFMSG will focus on enhancing the company’s marketing initiatives to grow brand awareness and industry leadership.

DALLAS, TX, January 9th, 2018 – Workforce Management Software Group (WFMSG) today announced the appointment of Roger Woolley to Vice President of Marketing.

Community WFM is fully certified to deliver extended value to ShoreTel’s reseller partners and end-user customers.

DALLAS, TX., July 31, 2017 – Workforce Management Software Group (WFMSG) today announced that its Community workforce management system has completed interoperability certification via the ShoreTel TechConnect program and

(PLANO, TX – September 23, 2016) The WorkForce Management Software Group, Inc., (WFMSG) a leading provider of workforce management solutions and services and OnviSource a leading provider of workforce optimization and customer experience management (CXM) solutions, recently announced a new partnership that integrates their Community™