The comprehensive partnership strongly positions both companies to drive additional revenue and improve customer satisfaction.
Broadvoice, a leading global customer experience (CX) technology provider, and CommunityWFM, one of the premier workforce management software solutions in the industry, today announced the formation of a strategic partnership. At the center of this partnership is the embedding of both CommunityWFM software products, Enterprise and Essentials, directly into the entire Broadvoice suite of dynamic contact center and customer experience products.