Workforce Management News and Events for CommunityWFM

CommunityWFM and Zoom Partner to Offer Workforce Management for Zoom Contact Center Customers

09-Nov-2022

Workforce Management software fully integrates with the Zoom Contact Center Platform

CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, today announced its partnership with Zoom Video Communications, Inc. to provide an integration within the Zoom Contact Center platform. The integration is a high-value addition as WFM technology remains a mandatory offering for contact center as a service (CCaaS) providers to drive customer value by improving both efficiency and the agent experience.

CommunityWFM Expands Community Everywhere™ Mobile App With New, Role-Specific Functionality

11-Oct-2022

The new supervisor experience provides contact centers with modern and impactful mobile WFM app solutions.

CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, announced today that it has expanded its Community Everywhere™ mobile app to extend the reach and value of the CommunityWFM solution.

CommunityWFM Continues to Outpace the Market with Impressive Growth

13-Sep-2022

The contact center workforce management solutions leader grows SaaS revenue 81 percent year-over-year.

CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, announced today it has achieved several significant milestones at the end of Q2 2022. These accomplishments include increasing net revenue by 143% and overall customers by 30%. In addition, total revenue improved by 50% and the number of CommunityWFM users increased by 66%.

Leading Workforce Management Provider CommunityWFM Releases 5th Generation of its Enterprise Software

15-Apr-2021

Product Release Includes a Sophisticated UI, Improved Vacation Management, Increased Automation, and Custom API Services.

CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today announced the release of the company’s 5th generation software for their Enterprise and Essentials products. With the new release, customers will enjoy a refreshed user interface, upgraded vacation management capabilities, and several new automated features. In addition, the CommunityWFM application programming interface (API) has been multithreaded and expanded to enable seamless interactions with payroll and vacation systems, as well as other contact center systems that require a custom API integration.

CommunityWFM Partners with Smartz Solutions to Expand into the United Kingdom and South African Contact Center Markets

02-Sep-2020

CommunityWFM cloud-based workforce management combined with Smartz Solutions CCaaS offering will help fuel international growth.

CommunityWFM, a leading workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based workforce management solutions with its Essentials™ and Enterprise™ WFM products. Smartz Solutions enables contact centers to manage the total customer experience through its Smartz Communications offerings. Smartz Solutions has offices in the US and UK, with a strong presence in the South African market.

Workforce Management Software Group Rebrands as CommunityWFM

05-Aug-2020

Cloud-based workforce management provider updates name to represent focus on community within contact centers.

CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to CommunityWFM. The new name highlights the company’s focus on keeping all parties — agents, workforce management analysts and supervisors — connected in the workforce management process.

WFMSG Partners with MNET Further Advancing Delivery of Cohesive Contact Center Solutions and Services

12-Nov-2019

Consultant and services firm MNET will resell innovative Community WFM software as an integral component for contact center operational success.

DALLAS, TX, November 12, 2019 – Workforce Management Software Group (WFMSG) today announced a reseller partnership agreement with MNET, a consultancy and service provider for contact center

WFMSG Enhances Community Enterprise Workforce Management Solution While Enabling Growing Contact Centers to Quickly Capture Essential Workforce Optimization Benefits

08-Sep-2019

Leading cloud-based workforce management provider now offers emerging contact centers a low-cost, rapidly deployed gateway version to their flagship Community Enterprise platform.

DALLAS, TX, September 9, 2019 – Workforce Management Software Group (WFMSG) today announced that it has released the latest enhancements to the Community

WFMSG Raises the Bar for Delivering Exceptional Customer Support

05-Nov-2018

Customers now have access to a customer engagement portal that includes a fully integrated support system, new customer forums, and a knowledge center with a wide range of self-service product information.

DALLAS, TX, November 6, 2018 – Workforce Management Software Group (WFMSG) today announced that it has unveiled a new online

WFMSG Announces Enhanced Workforce Management Software to Support the Company’s Explosive Growth

23-Oct-2018

New release of Community builds upon the products unique modern design, intelligent automation and numerous architectural and security improvements for both the enterprise and cloud deployments.

DALLAS, TX, October 24, 2018 – Workforce Management Software Group (WFMSG) today announced that it has released a new version of Community to

CommunityWFM News and Events