The latest news and information about CommunityWFM.

CommunityWFM, the largest independent workforce management (WFM) company in the contact center industry, today announced the hiring of industry expert Gwen Reynolds as Senior Director of Channel Programs.

The comprehensive partnership strongly positions both companies to drive additional revenue and improve customer satisfaction.

Broadvoice, a leading global customer experience (CX) technology provider, and CommunityWFM, one of the premier workforce management software solutions in the industry, today announced the formation of a strategic partnership. At the center of this partnership is the embedding of both CommunityWFM software products, Enterprise and Essentials, directly into the entire Broadvoice suite of dynamic contact center and customer experience products.

The addition of Crystal Joramo as Vice President Strategic Alliances enables CommunityWFM to meet the rapidly increasing demand for their solution.

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the hiring of Crystal Joramo, Vice President Strategic Alliances.

The Dynamic Partnership Combines Unmatched AI and Automation Solutions to Elevate Productivity in the Contact Center.

CommunityWFM, one of the leading workforce management software solutions for contact centers, announced today that the company has formed a partnership with Kore.ai, the leader in generative and conversational AI platforms and solutions. 

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® AppConnect™, enabling businesses to combine their innovative workforce management solution within the Talkdesk CX Cloud™ solution.

New partnership provides contact centers with unmatched efficiency improvement opportunities for minimal time and effort.

Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center workforce management solutions, are pleased to announce their strategic partnership. This collaboration will drive innovation in workforce management, helping organizations across industries achieve greater efficiency, productivity, and employee satisfaction.

95% of employees at CommunityWFM say it is a great place to work and the company joins an exclusive list of premier workplaces spanning multiple industries.

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current employees say about their experience working at CommunityWFM. This year, 95% of employees said it’s a Great place To Work – 38 points higher than the average U.S. company.

The Partnership Combines the CommunityWFM Contact Center Workforce Management Software Offering with Other Leading Technologies in the Newbridge Product Suite.

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced that it has formed a new partnership with Newbridge Business Solutions.

Independent Audit Reviews CommunityWFM’s Internal Controls and Processes

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced that it has completed its GDPR and SOC 2 Type II audit, performed by KirkpatrickPrice, and received an attestation from the security firm. This attestation provides evidence that CommunityWFM has a strong commitment to security and to delivering high-quality services to its clients by demonstrating that they have the necessary internal controls and processes in place.

New Capabilities Include Automation, Security, and Distinct Multilingual Functionality to Further Support Zoom Contact Center Customers

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is debuting its most recent software release to the public as an Opal Sponsor of the Zoomtopia 2023 conference. Located in San Jose, CA on October 3-4, Zoomtopia is the annual celebration of customers, partners, and communities who rely on the Zoom product suite for business success. The event is hybrid with both online and in person components.