Workforce Management News and Events for CommunityWFM (2)

CommunityWFM Completes GDPR Audit and Receives SOC 2 Type II Certification

08-Nov-2023

Independent Audit Reviews CommunityWFM’s Internal Controls and Processes

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced that it has completed its GDPR and SOC 2 Type II audit, performed by KirkpatrickPrice, and received an attestation from the security firm. This attestation provides evidence that CommunityWFM has a strong commitment to security and to delivering high-quality services to its clients by demonstrating that they have the necessary internal controls and processes in place.

CommunityWFM to Showcase Latest Release of its Contact Center Workforce Management Solution at Zoomtopia 2023

03-Oct-2023

New Capabilities Include Automation, Security, and Distinct Multilingual Functionality to Further Support Zoom Contact Center Customers

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is debuting its most recent software release to the public as an Opal Sponsor of the Zoomtopia 2023 conference. Located in San Jose, CA on October 3-4, Zoomtopia is the annual celebration of customers, partners, and communities who rely on the Zoom product suite for business success. The event is hybrid with both online and in person components.

CommunityWFM Enhances Contact Center Workforce Management with Multilingual, Security, and New Automation Capabilities

15-Aug-2023

The Latest Product Announcement Contains Three Language Variations of the Software and Expanded Scheduling Automation Capabilities

CommunityWFM, one of the leading solutions for contact center workforce management (WFM) software, has launched a broad product update expanding upon the 5th generation release of their Essentials and Enterprise offerings.

CommunityWFM and Zoom Partner to Offer Workforce Management for Zoom Contact Center Customers

09-Nov-2022

Workforce Management software fully integrates with the Zoom Contact Center Platform

CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, today announced its partnership with Zoom Video Communications, Inc. to provide an integration within the Zoom Contact Center platform. The integration is a high-value addition as WFM technology remains a mandatory offering for contact center as a service (CCaaS) providers to drive customer value by improving both efficiency and the agent experience.

CommunityWFM Expands Community Everywhere™ Mobile App With New, Role-Specific Functionality

11-Oct-2022

The new supervisor experience provides contact centers with modern and impactful mobile WFM app solutions.

CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, announced today that it has expanded its Community Everywhere™ mobile app to extend the reach and value of the CommunityWFM solution.

CommunityWFM Continues to Outpace the Market with Impressive Growth

13-Sep-2022

The contact center workforce management solutions leader grows SaaS revenue 81 percent year-over-year.

CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, announced today it has achieved several significant milestones at the end of Q2 2022. These accomplishments include increasing net revenue by 143% and overall customers by 30%. In addition, total revenue improved by 50% and the number of CommunityWFM users increased by 66%.

Leading Workforce Management Provider CommunityWFM Releases 5th Generation of its Enterprise Software

15-Apr-2021

Product Release Includes a Sophisticated UI, Improved Vacation Management, Increased Automation, and Custom API Services.

CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today announced the release of the company’s 5th generation software for their Enterprise and Essentials products. With the new release, customers will enjoy a refreshed user interface, upgraded vacation management capabilities, and several new automated features. In addition, the CommunityWFM application programming interface (API) has been multithreaded and expanded to enable seamless interactions with payroll and vacation systems, as well as other contact center systems that require a custom API integration.

CommunityWFM Partners with Smartz Solutions to Expand into the United Kingdom and South African Contact Center Markets

02-Sep-2020

CommunityWFM cloud-based workforce management combined with Smartz Solutions CCaaS offering will help fuel international growth.

CommunityWFM, a leading workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based WFM solutions with its Essentials and Enterprise WFM products. Smartz Solutions enables contact centers to manage the total customer experience through its Smartz Communications offerings. Smartz Solutions has offices in the US and UK, with a strong presence in the South African market.

Workforce Management Software Group Rebrands as CommunityWFM

05-Aug-2020

Cloud-based workforce management provider updates name to represent focus on community within contact centers.

CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to CommunityWFM. The new name highlights the company’s focus on keeping all parties — agents, workforce management analysts and supervisors — connected in the workforce management process.

WFMSG Partners with MNET Further Advancing Delivery of Cohesive Contact Center Solutions and Services

12-Nov-2019

Consultant and services firm MNET will resell innovative Community WFM software as an integral component for contact center operational success.

DALLAS, TX, November 12, 2019 – Workforce Management Software Group (WFMSG) today announced a reseller partnership agreement with MNET, a consultancy and service provider for contact center

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