Workforce Management software fully integrates with the Zoom Contact Center Platform
CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, today announced its partnership with Zoom Video Communications, Inc. to provide an integration within the Zoom Contact Center platform. The integration is a high-value addition as WFM technology remains a mandatory offering for contact center as a service (CCaaS) providers to drive customer value by improving both efficiency and the agent experience.