News from CommunityWFM

WFMSG Raises the Bar for Delivering Exceptional Customer Support


Customers now have access to a customer engagement portal that includes a fully integrated support system, new customer forums, and a knowledge center with a wide range of self-service product information.

DALLAS, TX, November 6, 2018 – Workforce Management Software Group (WFMSG) today announced that it has unveiled a new online customer engagement portal that will further enhance the customer experience by automating the support process and providing Community users with immediate access to critical product information to help answer questions quickly.

Already recognized for providing exceptional customer support, WFMSG has raised the bar again by delivering an unmatched experience for the workforce management industry. The new customer engagement portal enables customers to open and view the status of their support tickets. When entering a support ticket, the system will dynamically search the knowledge center for a quick solution. In addition, customers can access the customer forums where they can browse product information, share best practices and interact with other Community workforce management users.

“Today’s customers want immediate access and visibility into their support requests and other relevant product information,” said Todd Cotharin, Principle, Operations. “Our new customer engagement portal not only helps deliver exceptional customer service, the entire support ecosystem has been greatly improved and is now smarter and more efficient than ever.”

WFMSG’s new support system will bring customers closer to the information they need on a shared platform. The customer engagement portal can convert incoming support inquiries from multiple channels and will prioritize and assign them across our support team. In most cases the Community team resolves open issues the day they are submitted.

Existing customers can gain access to the customer engagement portal by going to and clicking on Support.


The Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of industry leading workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern design of Community and our deployment and services models.