News from CommunityWFM

CommunityWFM Continues to Outpace the Market with Impressive Growth


The contact center workforce management solutions leader grows SaaS revenue 81 percent year-over-year.

CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, announced today it has achieved several significant milestones at the end of Q2 2022. These accomplishments include increasing net revenue by 143% and overall customers by 30%. In addition, total revenue improved by 50% and the number of CommunityWFM users increased by 66%.

“As companies continue to accelerate their migration of contact center platforms to the cloud, CommunityWFM has benefited from organizations looking for a modern and simplified approach to workforce management,” said Daryl Gonos, CEO of CommunityWFM. “We attribute our growth to being a proven and reliable workforce management solution with a set of unique and market-defining features.”

In March, Gallup revealed a significant shift in employee work locations. Three years ago, 60% of remote-capable staff were working in an entirely on-site role. Now only 19% of them work solely from the office. Ideally suited for hybrid work environments and working from home, CommunityWFM is designed to keep everyone involved in the scheduling process regardless of their location.

“We strive to deliver an easy-to-use application with automated solutions to streamline processes for WFM analysts,” continued Daryl Gonos. “This allows contact centers, whether in office, hybrid, or fully remote, to work more efficiently while still maintaining the highest level of customer support.”

CommunityWFM assists some of the world’s biggest brands in efficiently forecasting, scheduling, and managing their multi-channel contact center staff through its primary software solution and the Community Everywhere mobile app.

With over 500 customers leveraging CommunityWFM, the company will expand its presence by adding 12,000 square feet of office space in Richardson, Texas, a suburb of Dallas. Expanding within one of the largest U.S. metropolitan areas enables the CommunityWFM team to grow by attracting highly talented and qualified employees.

About CommunityWFM

CommunityWFM (formerly WFMSG) was founded in 2005 by a team of industry-leading workforce management consultants. Today, CommunityWFM provides a modern and simplified approach to forecasting and scheduling contact center agents through two product versions, Enterprise and Essentials. CommunityWFM is a trusted partner to some of the most recognized organizations across healthcare, insurance, financial services, retail, and technology.

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Jennifer Cronin