CommunityWFM, one of the leading solutions for contact center workforce management (WFM) software, has launched a broad product update expanding upon the 5th generation release of their Essentials and Enterprise offerings.
CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, today announced its partnership with Zoom Video Communications, Inc. to provide an integration within the Zoom Contact Center platform. The integration is a high-value addition as WFM technology remains a mandatory offering for contact center as a service (CCaaS) providers to drive customer value by improving both efficiency and the agent experience.
CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, announced today that it has expanded its Community Everywhere™ mobile app to extend the reach and value of the CommunityWFM solution.
CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, announced today it has achieved several significant milestones at the end of Q2 2022. These accomplishments include increasing net revenue by 143% and overall customers by 30%. In addition, total revenue improved by 50% and the number of CommunityWFM users increased by 66%.
CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today announced the release of the company’s 5th generation software for their Enterprise and Essentials products. With the new release, customers will enjoy a refreshed user interface, upgraded vacation management capabilities, and several new automated features. In addition, the CommunityWFM application programming interface (API) has been multithreaded and expanded to enable seamless interactions with payroll and vacation systems, as well as other contact center systems that require a custom API integration.
CommunityWFM, a leading workforce management (WFM) software vendor, recently announced a partnership agreement with Smartz Solutions. CommunityWFM provides unified, cloud-based WFM solutions with its Essentials and Enterprise WFM products. Smartz Solutions enables contact centers to manage the total customer experience through its Smartz Communications offerings. Smartz Solutions has offices in the US and UK, with a strong presence in the South African market.
CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to CommunityWFM. The new name highlights the company’s focus on keeping all parties — agents, workforce management analysts and supervisors — connected in the workforce management process.
DALLAS, TX, November 12, 2019 – Workforce Management Software Group (WFMSG) today announced a reseller partnership agreement with MNET, a consultancy and service provider for contact center
DALLAS, TX, September 9, 2019 – Workforce Management Software Group (WFMSG) today announced that it has released the latest enhancements to the Community
DALLAS, TX, November 6, 2018 – Workforce Management Software Group (WFMSG) today announced that it has unveiled a new online
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