--- title: Workforce Management News and Events for CommunityWFM | Admin description: Read the latest workforce management news and events for CommunityWFM including press releases and partnerships. --- [![cwfm-lightbg-horiz-white-bg](https://blog.communitywfm.com/hs-fs/hubfs/cwfm-lightbg-horiz-white-bg.jpg?width=250&height=50&name=cwfm-lightbg-horiz-white-bg.jpg "cwfm-lightbg-horiz-white-bg")](https://www.communitywfm.com/) - [Products](https://www.communitywfm.com/solution) - [Enterprise](https://www.communitywfm.com/solution-enterprise) - [Essentials](https://www.communitywfm.com/solution-essentials) - [Tour](https://www.communitywfm.com/tour-overview) - [Services](https://www.communitywfm.com/services) - [Onboarding](https://www.communitywfm.com/steps-to-success) - [Customer Success](https://www.communitywfm.com/wfm-customer-success) - [Cloud Hosting](https://www.communitywfm.com/cloud-hosting) - [Managed Services](https://www.communitywfm.com/managed-services) - [Custom Integrations](https://www.communitywfm.com/custom-integrations) - 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Products - [Overview](https://www.communitywfm.com/solution) - [Enterprise](https://www.communitywfm.com/solution-enterprise) - [Essentials](https://www.communitywfm.com/solution-essentials) - [Tour](https://www.communitywfm.com/tour-overview) - Services - [Overview](https://www.communitywfm.com/services) - [Onboarding](https://www.communitywfm.com/steps-to-success) - [Customer Success](https://www.communitywfm.com/wfm-customer-success) - [Cloud Hosting](https://www.communitywfm.com/cloud-hosting) - [Managed Services](https://www.communitywfm.com/managed-services) - [Custom Integrations](https://www.communitywfm.com/custom-integrations) - [Blog](https://blog.communitywfm.com) - Resources - [News](https://blog.communitywfm.com/news) - [Case Studies](https://www.communitywfm.com/case-studies) - [Content Library](https://www.communitywfm.com/resources-content-library) - [ROI Calculator](https://www.communitywfm.com/wfm-roi-calculator) - [Self Assessment](https://www.communitywfm.com/workforce-management-software-self-assessment-tool) - [Email Newsletter](https://www.communitywfm.com/workforce-management-newsletter) - Information - [Partner List](https://www.communitywfm.com/technology-partners) - [Partner Portal](https://www.communitywfm.com/partner-portal-access) - Company - [About Us](https://www.communitywfm.com/about-us) - [Compliance](https://www.communitywfm.com/security-compliance) - [Careers](https://www.communitywfm.com/careers) - [Events](https://www.communitywfm.com/industry-events) - [Contact](https://www.communitywfm.com/contact) - Site Language - [French](https://www.communitywfm.com/fr-ca/) - [Portuguese](https://www.communitywfm.com/pt-br/) - [Spanish](https://www.communitywfm.com/es-mx/) - [![Get Started](https://no-cache.hubspot.com/cta/default/7197233/139fb097-adb2-46d5-b0e1-cbbb5250de4f.png)](https://cta-redirect.hubspot.com/cta/redirect/7197233/139fb097-adb2-46d5-b0e1-cbbb5250de4f) ![The latest news and information about CommunityWFM.](https://blog.communitywfm.com/hubfs/CommunityWFM_March2020/images/bg-promo-cross-walk-2.jpg) ![The latest news and information about CommunityWFM.](https://blog.communitywfm.com/hubfs/CommunityWFM_March2020/images/bg-promo-brochure.jpg) ![The latest news and information about CommunityWFM.](https://blog.communitywfm.com/hubfs/CommunityWFM_March2020/images/bg-promo-service-3.jpg) ![The latest news and information about CommunityWFM.](https://blog.communitywfm.com/hubfs/CommunityWFM_March2020/images/bg-promo-technology.jpg) ![The latest news and information about CommunityWFM.](https://blog.communitywfm.com/hubfs/CommunityWFM_March2020/images/bg-promo-contact-1.jpg) ![The latest news and information about CommunityWFM.](https://blog.communitywfm.com/hubfs/CommunityWFM_March2020/images/bg-promo-tour-portal.jpg) ![The latest news and information about CommunityWFM.](https://blog.communitywfm.com/hubfs/CommunityWFM_March2020/images/bg-promo-tour.jpg) ![The latest news and information about CommunityWFM.](https://blog.communitywfm.com/hubfs/CommunityWFM_March2020/images/bg-promo-tour-reporting-1.jpg) ![The latest news and information about CommunityWFM.](https://blog.communitywfm.com/hubfs/CommunityWFM_March2020/images/bg-promo-demo-2.jpg) # The latest news and information about CommunityWFM. ## CommunityWFM News and Events ## [RingCentral Acquires CommunityWFM to Expand RingCX Portfolio with AI-First Workforce Management](https://blog.communitywfm.com/news/ringcentral-acquires-communitywfm-to-expand-ringcx-portfolio-with-ai-first-workforce-management) 08-Sep-2025 BELMONT, Calif.--(BUSINESS WIRE)-- [RingCentral, Inc. (NYSE: RNG)](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.ringcentral.com%2F&esheet=54320008&newsitemid=20250908320905&lan=en-US&anchor=RingCentral%2C+Inc.+%28NYSE%3A+RNG%29&index=1&md5=d8a0ec28234dfe5b1d7a1619ea5d910c), a global leader in AI-powered business communications, today announced the acquisition of [CommunityWFM](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.communitywfm.com%2F&esheet=54320008&newsitemid=20250908320905&lan=en-US&anchor=CommunityWFM&index=2&md5=a8d5eb29f0a2b585f8ea770a8ec16dfb), a cloud-based, AI-first contact center workforce management software solution. The acquisition strengthens RingCentral's [RingCX](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.ringcentral.com%2Fringcx&esheet=54320008&newsitemid=20250908320905&lan=en-US&anchor=RingCX&index=3&md5=3bfb2097ed0d621fe2715292aa831ff2)Ⓡ contact center platform with advanced AI-driven workforce management capabilities, streamlining contact center operations and elevating agent experience. [Read More](https://blog.communitywfm.com/news/ringcentral-acquires-communitywfm-to-expand-ringcx-portfolio-with-ai-first-workforce-management) ## [CommunityWFM Unveils Advanced AI Driven Forecasting](https://blog.communitywfm.com/news/communitywfm-unveils-advanced-ai-driven-forecasting) 06-Aug-2025 #### New AI delivers fully automated forecasting, streamlining contact center operations. CommunityWFM, one of the [premier contact center workforce management software solutions](https://www.communitywfm.com) in the industry, today announced the debut of their new AI driven automated forecasting solution. [Read More](https://blog.communitywfm.com/news/communitywfm-unveils-advanced-ai-driven-forecasting) ## [CommunityWFM Earns its Second Consecutive Great Place To Work Certification with Full Approval](https://blog.communitywfm.com/news/communitywfm-earns-second-great-place-to-work-certification) 25-Nov-2024 #### 100% of employees voted CommunityWFM as a great place to work for the second consecutive year and the company joins an exclusive list of the highest tier workplaces among all companies. CommunityWFM, one of the [premier contact center workforce management software solutions](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.communitywfm.com%2Fsolution&esheet=53873214&newsitemid=20231220054342&lan=en-US&anchor=premier+contact+center+workforce+management+software+solutions&index=1&md5=d3bfe7a3924e261bb011f0881e424b8d) in the industry, is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current employees say about their experience working at CommunityWFM. This year, 100% of employees said it’s a Great Place To Work – 43 points higher than the average U.S. company. [Read More](https://blog.communitywfm.com/news/communitywfm-earns-second-great-place-to-work-certification) ## [Broadvoice Embeds CommunityWFM into their CCaaS and UCaaS Solutions](https://blog.communitywfm.com/news/broadvoice-embeds-communitywfm-into-their-ucaas-ccaas-solutions) 16-Oct-2024 #### The comprehensive partnership strongly positions both companies to drive additional revenue and improve customer satisfaction. Broadvoice, a leading global customer experience (CX) technology provider, and CommunityWFM, one of the premier workforce management software solutions in the industry, today announced the formation of a strategic partnership. At the center of this partnership is the embedding of both CommunityWFM software products, Enterprise and Essentials, directly into the entire Broadvoice suite of dynamic contact center and customer experience products. [Read More](https://blog.communitywfm.com/news/broadvoice-embeds-communitywfm-into-their-ucaas-ccaas-solutions) ## [CommunityWFM Solidifies Strategic Partnership Capabilities with New Vice President Role](https://blog.communitywfm.com/news/strategic-partnership-capabilities-new-vp-role) 04-Sep-2024 #### The addition of Crystal Joramo as Vice President Strategic Alliances enables CommunityWFM to meet the rapidly increasing demand for their solution. CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the hiring of Crystal Joramo, Vice President Strategic Alliances. [Read More](https://blog.communitywfm.com/news/strategic-partnership-capabilities-new-vp-role) ## [CommunityWFM and Kore.ai Form Partnership to Improve Contact Center Efficiency](https://blog.communitywfm.com/news/kore-ai-communitywfm-partnership) 10-Jul-2024 #### The Dynamic Partnership Combines Unmatched AI and Automation Solutions to Elevate Productivity in the Contact Center. CommunityWFM, one of the leading workforce management software solutions for contact centers, announced today that the company has formed a partnership with Kore.ai, the leader in generative and conversational AI platforms and solutions.  [Read More](https://blog.communitywfm.com/news/kore-ai-communitywfm-partnership) ## [Leading Contact Center Workforce Management Solution CommunityWFM Joins the Talkdesk AppConnect Marketplace with Seamless Integration](https://blog.communitywfm.com/news/communitywfm-joins-talkdesk-appconnect-marketplace) 11-Apr-2024 CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on [Talkdesk® AppConnect™](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fappconnect.talkdesk.com%2F&esheet=53926545&newsitemid=20240410650920&lan=en-US&anchor=Talkdesk%26%23174%3B+AppConnect%26%238482%3B&index=1&md5=1e8a017133188f61aa80d7d39fc4b5f4), enabling businesses to combine their innovative workforce management solution within the Talkdesk CX Cloud™ solution. [Read More](https://blog.communitywfm.com/news/communitywfm-joins-talkdesk-appconnect-marketplace) ## [Intradiem and CommunityWFM Announce Strategic Partnership to Deliver Exceptional Agent and Customer Experiences](https://blog.communitywfm.com/news/intradiem-communitywfm-strategic-partnership) 26-Mar-2024 #### New partnership provides contact centers with unmatched efficiency improvement opportunities for minimal time and effort. Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center workforce management solutions, are pleased to announce their strategic partnership. This collaboration will drive innovation in workforce management, helping organizations across industries achieve greater efficiency, productivity, and employee satisfaction. [Read More](https://blog.communitywfm.com/news/intradiem-communitywfm-strategic-partnership) ## [CommunityWFM Earns a Great Place To Work Certification](https://blog.communitywfm.com/news/communitywfm-communitywfm-earns-a-great-place-to-work-certification) 20-Dec-2023 #### 95% of employees at CommunityWFM say it is a great place to work and the company joins an exclusive list of premier workplaces spanning multiple industries. CommunityWFM, one of the [premier contact center workforce management software solutions](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.communitywfm.com%2Fsolution&esheet=53873214&newsitemid=20231220054342&lan=en-US&anchor=premier+contact+center+workforce+management+software+solutions&index=1&md5=d3bfe7a3924e261bb011f0881e424b8d) in the industry, is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current employees say about their experience working at CommunityWFM. This year, 95% of employees said it’s a Great place To Work – 38 points higher than the average U.S. company. [Read More](https://blog.communitywfm.com/news/communitywfm-communitywfm-earns-a-great-place-to-work-certification) ## [CommunityWFM and Newbridge Business Solutions Create Partnership to Jointly Pursue Growth Opportunities](https://blog.communitywfm.com/news/communitywfm-newbridge-create-partnership-pr) 29-Nov-2023 #### The Partnership Combines the CommunityWFM Contact Center Workforce Management Software Offering with Other Leading Technologies in the Newbridge Product Suite. CommunityWFM, one of the [premier contact center workforce management software solutions](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.communitywfm.com%2Fsolution&esheet=53864092&newsitemid=20231129349029&lan=en-US&anchor=premier+contact+center+workforce+management+software+solutions&index=1&md5=e890fff4c6ea2f5bd7539f017fee998f) in the industry, today announced that it has formed a new partnership with Newbridge Business Solutions. [Read More](https://blog.communitywfm.com/news/communitywfm-newbridge-create-partnership-pr) 1 [2](https://blog.communitywfm.com/news/author/admin/page/2) [3](https://blog.communitywfm.com/news/author/admin/page/3) [Next](https://blog.communitywfm.com/news/author/admin/page/2) #### Ready for a demo? The best way to experience the CommunityWFM application is to let us show it to you. Get started with a personal tour of the innovative tools that will transform your contact center. 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