--- title: How a WFM Contact Center App Empowers Your Mobile Agents description: Learn how to leverage a WFM contact center app to improve efficiency and productivity while boosting morale and happiness for your mobile agent workforce. image: https://blog.communitywfm.com/hubfs/mobile-agent-remote-app-5.jpeg --- [![cwfm-lightbg-horiz-white-bg](https://blog.communitywfm.com/hs-fs/hubfs/cwfm-lightbg-horiz-white-bg.jpg?width=250&height=50&name=cwfm-lightbg-horiz-white-bg.jpg "cwfm-lightbg-horiz-white-bg")](https://www.communitywfm.com/) - [Products](https://www.communitywfm.com/solution) - [Enterprise](https://www.communitywfm.com/solution-enterprise) - [Essentials](https://www.communitywfm.com/solution-essentials) - [Tour](https://www.communitywfm.com/tour-overview) - [Services](https://www.communitywfm.com/services) - [Onboarding](https://www.communitywfm.com/steps-to-success) - [Customer Success](https://www.communitywfm.com/wfm-customer-success) - [Cloud Hosting](https://www.communitywfm.com/cloud-hosting) - [Managed Services](https://www.communitywfm.com/managed-services) - [Custom Integrations](https://www.communitywfm.com/custom-integrations) - [Blog](https://blog.communitywfm.com) - [Resources](https://www.communitywfm.com/resources-content-library) - [News](https://blog.communitywfm.com/news) - [Case Studies](https://www.communitywfm.com/case-studies) - [Content Library](https://www.communitywfm.com/resources-content-library) - [ROI Calculator](https://www.communitywfm.com/wfm-roi-calculator) - [Self Assessment](https://www.communitywfm.com/workforce-management-software-self-assessment-tool) - [Partners](https://www.communitywfm.com/technology-partners) - [Company](https://www.communitywfm.com/about-us) - [About Us](https://www.communitywfm.com/about-us) - [Compliance](https://www.communitywfm.com/security-compliance) - [Careers](https://www.communitywfm.com/careers) - [Events](https://www.communitywfm.com/industry-events) - [Contact](https://www.communitywfm.com/contact) - [![Get Started](https://no-cache.hubspot.com/cta/default/7197233/139fb097-adb2-46d5-b0e1-cbbb5250de4f.png)](https://cta-redirect.hubspot.com/cta/redirect/7197233/139fb097-adb2-46d5-b0e1-cbbb5250de4f) [![https://www.communitywfm.com/](https://blog.communitywfm.com/hubfs/CommunityWFM_March2020/images/logo-scrolled.svg "https://www.communitywfm.com/")](https://www.communitywfm.com/) [![Request a Demo](https://no-cache.hubspot.com/cta/default/7197233/f9a49dcb-2777-45b8-b812-779b804fc84f.png)](https://cta-redirect.hubspot.com/cta/redirect/7197233/f9a49dcb-2777-45b8-b812-779b804fc84f) - Products - [Overview](https://www.communitywfm.com/solution) - [Enterprise](https://www.communitywfm.com/solution-enterprise) - [Essentials](https://www.communitywfm.com/solution-essentials) - [Tour](https://www.communitywfm.com/tour-overview) - Services - [Overview](https://www.communitywfm.com/services) - [Onboarding](https://www.communitywfm.com/steps-to-success) - [Customer Success](https://www.communitywfm.com/wfm-customer-success) - [Cloud Hosting](https://www.communitywfm.com/cloud-hosting) - [Managed Services](https://www.communitywfm.com/managed-services) - [Custom Integrations](https://www.communitywfm.com/custom-integrations) - [Blog](https://blog.communitywfm.com) - Resources - [News](https://blog.communitywfm.com/news) - [Case Studies](https://www.communitywfm.com/case-studies) - [Content Library](https://www.communitywfm.com/resources-content-library) - [ROI Calculator](https://www.communitywfm.com/wfm-roi-calculator) - [Self Assessment](https://www.communitywfm.com/workforce-management-software-self-assessment-tool) - [Email Newsletter](https://www.communitywfm.com/workforce-management-newsletter) - Information - [Partner List](https://www.communitywfm.com/technology-partners) - [Partner Portal](https://www.communitywfm.com/partner-portal-access) - Company - [About Us](https://www.communitywfm.com/about-us) - [Compliance](https://www.communitywfm.com/security-compliance) - [Careers](https://www.communitywfm.com/careers) - [Events](https://www.communitywfm.com/industry-events) - [Contact](https://www.communitywfm.com/contact) - Site Language - [French](https://www.communitywfm.com/fr-ca/) - [Portuguese](https://www.communitywfm.com/pt-br/) - [Spanish](https://www.communitywfm.com/es-mx/) - [![Get Started](https://no-cache.hubspot.com/cta/default/7197233/139fb097-adb2-46d5-b0e1-cbbb5250de4f.png)](https://cta-redirect.hubspot.com/cta/redirect/7197233/139fb097-adb2-46d5-b0e1-cbbb5250de4f) ![wfm-modern-remote-chat](https://blog.communitywfm.com/hs-fs/hubfs/wfm-modern-remote-chat.jpeg?width=1920&name=wfm-modern-remote-chat.jpeg "wfm-modern-remote-chat") # CommunityWFM Blog #### Looking for a modern approach to workforce management? [![LEARN MORE  ](https://no-cache.hubspot.com/cta/default/7197233/0d6088b9-28c4-46d9-a533-6f974cee348b.png)](https://cta-redirect.hubspot.com/cta/redirect/7197233/0d6088b9-28c4-46d9-a533-6f974cee348b) ## Recent Posts - Filter By Topic ** [← ← Return to blog main page](https://blog.communitywfm.com/) [WFM Mobile App](https://blog.communitywfm.com/topic/wfm-mobile-app) # How a WFM Contact Center App Empowers Your Mobile Agents ![How a WFM Contact Center App Empowers Your Mobile Agents](https://blog.communitywfm.com/hubfs/mobile-agent-remote-app-5.jpeg) ## Share [mailto:?body=https://blog.communitywfm.com/empower-mobile-agent-workforce](mailto:?body=https://blog.communitywfm.com/empower-mobile-agent-workforce) ![CommunityWFM Team](https://blog.communitywfm.com/hubfs/communitywfm-c-logo-only.png) Written By [CommunityWFM Team](https://blog.communitywfm.com/author/communitywfm-team) On Jun, 4 2021 4 minute read Most agents have an on the go lifestyle. Whether it’s juggling kids, school, multiple jobs, or all of the above… an agent workforce needs to be mobile and accessible. Here are 7 ways to empower your mobile agent workforce to improve not only agent morale but also the productivity of your entire contact center. 1) **Allow agents to check their schedule from anywhere** – Having agents repeatedly call in to ask “when do I work?” is not a great use of time. Instead, deploy a workforce management (WFM) mobile app for your agents to leverage. This provides each agent with real-time access to the latest version of their own schedule and shifts from their phone. **2) Empower agents by letting them accept/decline shifts via the app** – On the surface, creating a mobile workforce may appear to be more about improving agent morale than contact center operations. This isn’t true. With a [WFM mobile app](https://www.communitywfm.com/mobile-app), agents receive instant notifications on their phone for shift openings, overtime, undertime, and more. The app provides a WFM analyst with ways to automate and simplify scheduling changes. By receiving immediate responses to shift adjustments, they can move on to other WFM responsibilities instead of attempting to chase down agents with phone calls. **3) A mobile agent workforce is easy to communicate with** – Before every agent had a smartphone in their pocket, getting messages and information out to the entire contact center team was a challenge. Mass emails may go unread until the next day, or agents would need to repeatedly call a hotline number with a recorded message until it was updated. This all changed with a mobile app. Agents are immediately notified through the app with any information that it vital to their workday. A message such as “Roads are icy, come in at 10AM today.” being sent directly to the phone of every agent at once can greatly simplify communication. | [![community-everywhere-book-cover-1](https://blog.communitywfm.com/hs-fs/hubfs/community-everywhere-book-cover-1.png?width=220&name=community-everywhere-book-cover-1.png)](https://www.communitywfm.com/community-everywhere-mobile-wfm-booklet)   | ### [Want to learn more about the impact a mobile WFM app can have your business?  ](https://www.communitywfm.com/community-everywhere-mobile-wfm-booklet) ### [Click here to learn all about the Community Everywhere mobile app solution and all of the unique ways it can help to improve the efficiency of your team!](https://www.communitywfm.com/community-everywhere-mobile-wfm-booklet) | | --- | --- |   **4) Let agents report in late via the app **– Put yourself in the shoes of an agent for a moment. You pull out of the garage and notice something is wrong with your car. When you attempt to call your supervisor and let them know about your tardiness, the phone rings and rings because they are in a meeting. This scenario doesn’t exist with a WFM mobile app. Agents can report in that they will be late for a shift directly from the app, and their schedule within the [WFM software solution](https://www.communitywfm.com/solution) will automatically be updated. This lets a WFM analyst plan accordingly with the agents already working to ensure staffing levels stay optimized. **5) Provide unique mobile adherence visibility for every agent** – Most agents take pride in their work and want to help customers. They don’t want to be reprimanded because they are late returning from lunch. Instead, a mobile app enables agents to keep track of their own [adherence](https://www.communitywfm.com/adherence), or how closely their work habits align with their actual schedule. If an agent notices that they are frequently late when returning from a lunchtime appointment on Thursdays, they can reschedule the appointment for a better time of day that doesn’t negatively impact their adherence. **6) Submit time off requests from anywhere** – One of the most [popular features](https://blog.communitywfm.com/workforce-management-software-features-contact-centers) among agents for a WFM mobile app is how the app supports time off requests. Instead of needing to submit a time off request via their work email and wait for a supervisor to review and approve it, an agent can ask for time off from wherever they are. And, best of all, they will get a notification on their phone when a request is approved or denied so they can plan accordingly. **7) Agents can review previous time off requests on the go **– How many days did an agent take off last month because of appointments? Did an agent get the day after Thanksgiving off last year, or was the request denied? Each agent has full visibility into their time off history from their mobile device, including why they took the time off and which requests were approved and denied. This can be great information for agents to use as they plan days off and also helps to reduce overall number of time off requests.   In short, contact centers can empower their mobile agent workforce by leveraging an app that makes the process of scheduling easier for everyone. This streamlining of vital information about work improves the morale of not only agents but the entire contact center team. [← ← Return to blog main page](https://blog.communitywfm.com/) ### Subscribe to our newsletter We hate spam. You’ll only receive essential emails. ## Subscribe to our blog and get new posts in your inbox! Click here to subscribe ### Subscribe today! #### About Us CommunityWFM is one of the leading workforce management software companies in the industry. Our unique history is rooted in workforce management consulting and we'd love to share our insights and expertise with you through our blog content.  [Learn More](https://www.communitywfm.com/about-us) #### Download eBook [![Enterprise eBook CTA](https://no-cache.hubspot.com/cta/default/7197233/5595f428-86d5-4fc8-b83e-c63329c5d455.png)](https://cta-redirect.hubspot.com/cta/redirect/7197233/5595f428-86d5-4fc8-b83e-c63329c5d455) ### Popular Posts #### Popular Topics - [Workforce Management](https://blog.communitywfm.com/tag/workforce-management) - [WFM Scheduling](https://blog.communitywfm.com/tag/wfm-scheduling)  - [Cloud Software](https://blog.communitywfm.com/tag/cloud-software)  - [Gig and Temp Employees](https://blog.communitywfm.com/tag/gig-and-temp-employees) - [Shift Bidding](https://blog.communitywfm.com/tag/shift-bidding) - [Intraday Management](https://blog.communitywfm.com/tag/intraday-management) - [Contact Center](https://blog.communitywfm.com/tag/contact-center)  ### Recent Posts © 2005-2025, CommunityWFM and Workforce Management Software Group, Inc. 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