Community WFM is fully certified to deliver extended value to ShoreTel’s reseller partners and end-user customers.
DALLAS, TX., July 31, 2017 – Workforce Management Software Group (WFMSG) today announced that its Community workforce management system has completed interoperability certification via the ShoreTel TechConnect program and that the product is available in the ShoreTel TechConnect Marketplace. ShoreTel Connect Contact Center, like Community WFM, can be deployed based on the customer’s preference of Connect CLOUD, ONSITE, and HYBRID.
WFMSG has enabled a deep integration to ShoreTel Contact Center, capturing real-time events from Contact Center making schedule adherence a standard feature for ShoreTel customers. In addition, Community can import Contact Center’s agent information, queues, and historical data so that customers can accurately forecast and build schedules from the beginning without having to wait for data to accumulate.
“ShoreTel and WFMSG enjoy success in the same target market and we share many common clients already,” said Daryl Gonos, principal responsible for sales and marketing. “Joining the TechConnect program ensures these customers now have access to a fully integrated workforce management solution.”
Community WFM represents the next generation of workforce management by integrating collaboration technologies and a host of one-of-a-kind features that better empower users and capture ROI. Equipped with enterprise class WFM features, Community users can leverage a multi-channel communication framework to optimize their workforce with speed and precision.
“We are pleased to welcome WFMSG to the TechConnect Program,” said Mark Roberts, chief marketing officer for ShoreTel. “TechConnect provides an ecosystem of tightly integrated solutions that extend the value of ShoreTel solutions and WFMSG’s certified solution will continue to streamline workflows for our mutual customers.”
Community includes the industry’s first embedded two-way communication framework with an agent mobile app, multiple notification channels and an integrated desktop portal. This agility and precision allows effortless execution of schedule plans and strategies in response to staff and customer behaviors.
In addition, Community WFM includes advanced features such as Automated Schedule Attendance Monitoring (ASAM) and Data Targets further automate processes previously unexploited by legacy WFM providers.
To learn more about WFMSG and Community WFM, visit the ShoreTel Marketplace at www.shoretel.com/partners/shoretel-techconnect.
The Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of industry leading workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern design of Community and our deployment and services models.